It takes just a few seconds for “the system is down” notification to reach your help desk. The length of time it then takes to remedy the outage is critical. After all, very few occurrences impact operations, customer service, and accounting, as a complete failure of the Point-of-Sale system.

For 20 years, NSC has provided leading multi-unit operators with on-site and depot maintenance services. NSC is one of the few companies in the industry to view multi-vendor technology as a “system” rather than merely a collection of disassociated parts. Some of our service offerings include:

  • Same Day response time on-site service
  • Web-based service call status information
  • Customized Preventative Maintenance Programs
  • Reloading of customer provided software images
  • Integration of the customer help desk and NSC dispatch software
  • Comprehensive Service Reporting
  • Excellent customer service and dedicated account managers
  • Proactive Service Programs for “High Volume” units
  • Annual Client Discovery Sessions
  • Great value depot and advanced exchange programs for hardware; including POS, printers, and displays
  • Automatic notification of unreturned stock with full reporting
  • Lower cost customer inventory management (CIM) programs where NSC manages client-owned inventory and repairs
  • Efficient and easy 4 week full on-boarding program for new depot, advanced exchange, and CIM customers