Rollouts

National Service Center serves as the hub of all activity as it relates to custom rollout projects. A dedicated project management team will be assigned to coordinate all logistics of your custom rollout. From equipment delivery, staging and installation to asset management and tracking, project reporting and real-time status updates, our project management team will be your central point of contact. Although our team takes responsibility for the day-to-day operations of your rollout, you are always connected through our custom, web-based portal. With a click of your mouse you are able to track real-time progress of your project.

Staging/Testing

To ensure a smooth, timely project, it is imperative that equipment is put through a comprehensive staging and testing process prior to installation. Some of the services to be expected from our staging/testing solution includes: receiving/storing inventory direct from the manufacturer, customer defined configuration and application loading, performance testing according to specifications and requirements, DOA management and real-time asset tracking through our web-based portal.

Installs/Deinstalls

Serving as the single point of contact while providing consistency, National Service Center can manage all aspects of your installation or deinstallation project. To start, our skilled service experts will configure, stage, test and load applications prior to installation to ensure optimal equipment performance and keep operational disruptions to a minimum. Installations can be customized to meet your needs as we can provide pre-scheduled installs, off-hours installs and multi-site installs. Should you wish to track your installation progress, National Service Center can provide you with a custom web-based portal to track the real-time status of your project.

Training

New or upgraded equipment often means an increased work load and learning curve for your business. National Service Center understands that in order to truly realize the benefits of this technology and to keep it working optimally, users must be trained properly on the functionality and features of the equipment. We have various training programs in place to educate staff in equipment and application operation. Whether you choose onsite training or webinar training, rest assured, your staff will be properly educated on using your equipment.

Logistics

Attention to detail is critical to the success of any rollout. That is why we have a staff of dedicated logistics coordinators in place to handle the daily functions needed to run a project. From scheduling installs and technicians to mapping routes and tracking shipments, this team does it all. They inform site contacts at each stage of install through pre and post visit communication. Plus, they ensure each technician is equipped with the proper equipment, parts and tools necessary to complete their daily install schedule on time and correctly.

 

 

 

 

 

 

 

 

 

 

 

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