Desktop Dispatch™ is an interactive tool that allows NSC’s contract customers to place service calls and track the status of the service calls directly from thier desktops. This is made possible by using Adobe Intelligent Document style portable document files or PDFs. A PDF has been generated for every current contract a customer has and will list each piece of equipment plus serial number under that contract. When one of the units requires a repair, the customer simply checks off the appropriate piece(s) of equipment and clicks the start service call button. The data is then transmitted through our inhouse information system and received by our dispatch department where it is initiated and qualified. Customers and resellers are kept notified as to the status of service call via automatic email updates.

Want to learn more?

Click here to download our own Desktop Dispatch Tutorial.  Quicktime player must be installed to view video.

 

 

 

 

 

 

 

 

 

 

 

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